Industry-Leading Agent Training Makes the Difference
You've spent a lot of money. You created your spot or infomercial, set up the vendors you need to launch the campaign, and ran the media test. After all your hard work, the phones ring.
Who is answering those calls?
Creating Customer Delight – For the Consumer & Our Clients
At Allegro Response Teleservices, we treat your customers like they belong to us. We understand every incoming call represents a precious customer our clients have spent large sums of money to reach.
We make sure every customer’s experience leaves them delighted they called. A happy buyer feels they did the right thing and made the right purchase. That comes from working with an educated call center agent.
Not the Usual Story!
Every consumer feels happy anticipation when they call to place an order. And call center agents are notorious for turning that positive feeling into dread.
“They ordered in spite of the agent!” is one of the most common reactions clients have when they listen to call center recordings.
Agent Training Second to None
Our agents are our greatest investment. Our process begins at hire. We carefully choose agents with sales experience, great personalities, and who sincerely like to help people.
We are the only Hispanic call center where every agent is trained on each product’s unique selling proposition. Each agent learns how to tailor that knowledge to each customer’s needs. They are trained on communicating with the consumer to overcome their concerns.
In the Hispanic market, savvy, more skeptical shoppers take up to 30% longer per call than the general market. Here the sales agent is not a luxury - they are a requirement. A trained agent knows how to sell and has the product knowledge to turn the customer’s doubts into enthusiasm.
And our Quality Assurance team ensures that the agents use these skills with every caller to maximize client results.
How We Know Our Agent Training Works
Over the past five years, the Allegro Response Teleservices training program has been used in 15 call centers domestically and abroad. These centers have consistently shown higher results and been able to maintain them:
- Better conversion
- Higher average revenue per order.
- Fewer customer service calls on the back-end.
- Better ROI.
You can count on Allegro Response Teleservices to have the very best:
- Sales agent training program
- Trained, caring agents who know how to sell
- Dedicated Quality Assurance team
Continuous better results. Why not give your campaign or product every chance for success? Daily improvement is our mantra and we want to show you our capabilities.
For more information, call Greg Sarnow at 800.540.2446 or email at greg@allegroresponse.com.
